don't be weak

5 Speech Habits that Make You Sound Weak

Don’t let your delivery get in the way of a powerful idea. If you have great ideas, make sure they sound just as great when you explain them as they did in your head. We have identified 5 speech habits that can make even the best ideas sound weak. 1. Overexplaining Make sure you can […]

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How to follow up after a networking event

Networking: How to Follow Up

You rocked the networking event: you had great conversations, you made people laugh, you told great stories, you talked about your company, and you talked to people who might actually be able to help your business. Now what? Don’t do what many people do and throw all the business cards on your desk in a […]

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Why not? What proof do you have? Why did you say that?

How to Handle Hostile Questions During a Presentation

Most audiences are friendly, but there is always that one exception: the guy (or lady) scowling in the third row throughout your presentation. When you finish your presentation, his hand shoots up. You know he is about to contradict, criticize, or attack you or your information. What do you do? Assuming you cannot avoid calling […]

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Thank you for your message. I hope this finds you well.

20 Sentences and Phrases for Beginning an Email

Do you always begin your emails the same way? Here are 20 phrases you can use: 1) Thank you for your message/email/phone call. 2) I hope you are doing well. 3) I hope you had a great weekend. 4) I hope this finds you well. 5) Just checking in. 6) Thanks again for your help. […]

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High-context, low-context culture

The Art of the Japanese “No”

When I lived in Japan, I found it quite easy to say “no.” The conversations went something like this: Japanese Coworker: “Can you come out drinking with us tonight?” Me: “Actually…I…” That little hesitation accompanied by the Japanese “Chotto…” (“Actually, I…”) or perhaps “Kyo wa chotto youji ga…” (“Today I’ve got something else…”) was almost […]

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an image of two people standing out in a crowd

How to Choose a Communication Role Model

In a previous post, we talked about why you need a communication role model. In this post, we will discuss how to choose and effectively learn from one. The best way to find a role model is to create a list of people who have the communication characteristics you want to have. Look at famous […]

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An image of a crowd of people

Why You Need a Communication Role Model

If you know you need to improve a few communication habits, such as speaking more intentionally or using fewer “ums” in your speech, one of the best things you can do (aside from hiring a personal coach) is to learn from a few role models. Role models can help you achieve your personal communication development […]

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People sitting at right angles at a table

Where to Sit in a Meeting

Where does the customer sit? We get this question from our Japanese clients a lot. In Japan, where you sit in a meeting or negotiation matters. The customer sits in the place of respect: the seat furthest from the door. In the US this matters less…or does it? We have found that where you sit […]

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I'm nervous. I'm nervous. I'm excited.

Make Your Nerves Work for You

You stand up in front of a group of people to speak and your voice trembles, your mouth becomes unbelievably dry, your armpits seem to have more sweat than you ever imagined possible, and your hand, which you entrusted with your notes, begins to shake uncontrollably. Congratulations, you are human! These physical reactions to your […]

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