Category Archives: Resources

How to Think Differently About Intercultural Communication

Imagine that an Instagram user, a LinkedIn user, a Facebook user, and a Twitter user were all invited to collaborate on a new social media platform. Each participant has brought her own communication preferences to the new environment, but there are questions. Should communication be long and expressive or short and simple? Should communication include […]

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Communication is not about you

Communication…it’s not about you.

I once ordered a coconut latte. I received a regular latte with coconut syrup. What I wanted was a latte made with coconut milk. I blamed the barista, but was that fair? This was clearly a miscommunication, but whose fault was it? Communication is often less about what you want to say and more about […]

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Stop saying you are too busy

Why you should stop saying you are busy

We are all guilty of this. Someone asks us how we are doing. We respond with, “Not bad. Just busy.” Or, “Work is really busy right now.” Sure you are busy—we all are—but saying you are busy may be hurting your relationships and your professional image. There are two types of communication, transactional communication and […]

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e.g. vs. i.e.

What is the Difference between “e.g.” and “i.e.”?

This CommunicationSnack® compares “i.e.” vs. “e.g.” and shows you how to use these abbreviations. These two Latin abbreviations are used to clarify information. e.g. = exempli gratia (for example) i.e. = id est (that is/in other words) e.g. Use “e.g.” when introducing information that includes an example of what you are talking about: The CEO […]

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Entrepreneurs improving communication skills

3 Communication Tips for International Entrepreneurs

This week we spoke to another group of international entrepreneurs at the Plug and Play Tech Center in Silicon Valley. Our presentation topic was Essential Communication Skills for Silicon Valley Success. Here are three tips we shared with the group. 1. Be ready. You should be ready to explain what you do to anyone that […]

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don't be weak

5 Speech Habits that Make You Sound Weak

Don’t let your delivery get in the way of a powerful idea. If you have great ideas, make sure they sound just as great when you explain them as they did in your head. We have identified 5 speech habits that can make even the best ideas sound weak. 1. Overexplaining Make sure you can […]

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How to follow up after a networking event

Networking: How to Follow Up

You rocked the networking event: you had great conversations, you made people laugh, you told great stories, you talked about your company, and you talked to people who might actually be able to help your business. Now what? Don’t do what many people do and throw all the business cards on your desk in a […]

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Why not? What proof do you have? Why did you say that?

How to Handle Hostile Questions During a Presentation

Most audiences are friendly, but there is always that one exception: the guy (or lady) scowling in the third row throughout your presentation. When you finish your presentation, his hand shoots up. You know he is about to contradict, criticize, or attack you or your information. What do you do? Assuming you cannot avoid calling […]

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Thank you for your message. I hope this finds you well.

20 Sentences and Phrases for Beginning an Email

Do you always begin your emails the same way? Here are 20 phrases you can use: 1) Thank you for your message/email/phone call. 2) I hope you are doing well. 3) I hope you had a great weekend. 4) I hope this finds you well. 5) Just checking in. 6) Thanks again for your help. […]

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