Answers

• Q: Is this program for beginner or advanced students?
  
• A: This program is for students of all levels. We customize a private learning program just for you! After your free consultation, you will take an Online test. Based on your consultation and your test results, we will create a 12-hour study program just for you that fits your level.
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• Q: What is your cancellation policy?
  
• A: We have a flexible cancellation policy. As long as you contact us at least 24 hours in advance, you can reschedule your lesson to another day. You will have 3 months to complete your lessons, including any rescheduled lessons.
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• Q: Can I take just one or two lessons?
• A: We want you to be successful in your learning, and practice and repetition is an important part of learning. While you can learn several important concepts in just one or two hours, this does not give you enough time to master the skills. We strongly encourage you to complete the entire 8-lesson package.
  
  However, if you urgently need just one or two lessons because of a work deadline or to help with an upcoming presentation, for example, please contact us. In these situations, we are happy to make special arrangements for you.
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• Q: What if I want to continue after 8 lessons?
• A: After you complete your initial program, you can choose to sign up for another 8-lesson package to continue your study. You are also welcome to join one of our classes or our Online accent training program.
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• Q: How are your instructors trained?
• A: Unlike most other language training companies, we require ALL of our instructors to have a Master of Arts degree in Teaching English to Speakers of Other Languages. We feel that choosing a language instructor is like choosing a doctor--you need to learn from someone with formal training who understands the most recent and innovative methodologies. Once our highly-trained instructors join our teaching staff, we continue to provide extensive training and guidance. Our instructors are energetic, knowledgeable, and friendly.
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• Q: What will happen at my free lesson?
• A: During your free lesson, your instructor will give you several exercises to complete and will ask you several questions to help us learn about you, your English level, and your learning style. You will also have a chance to ask us questions about our programs and classes. You will get to try some of Ovient's innovative teaching methods. There is NO OBlIGATION to sign up for lessons. The free lesson is a great chance for us to get to know you and for you to get to know Ovient and to learn a little grammar, pronunciation, or vocabulary! We look forward to meeting you!
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• Q: Will I work with the same instructor for every lesson?
• A: We work very hard to keep you with the same instructor for all 8 lessons. Occasionally, due to instructor illness or other circumstances, we may need to change your instructor. We will let you know if this becomes necessary.
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• Q: I am already taking lessons at another school. Why should I take lessons from Ovient?
• A: Our programs are designed to teach the greatest amount of material in the shortest amount of time. We hire only highly-trained instructors and use materials that we design and update ourselves. No inexperienced teachers. No out-of-date textbooks. No wasted time. We create a program just for you. Come visit us for a free consultation and learn why our students love learning English from Ovient.
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• Q: Do you offer refunds?
• A: We are unfortunately unable to offer refunds for our private coaching programs. We do work very hard to make sure our students are satisfied and offer a flexible cancellation policy. The company president makes his cell phone number available to all students. If you ever have a concern regarding your lessons, just let us know. We want you to be happy and enjoy learning from us.
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